Shipping policy

Preorders

Most items on this site are currently available for preorder and are not yet in stock. When you place a preorder, you're reserving your unit ahead of production. Please note:

Payment: Depending on the option selected at checkout, you may be charged in full at the time of order, or a deposit now with the remaining balance charged closer to shipment.

Estimated ship date: The estimated ship window is listed on the product page and in your order confirmation email. This is our best current estimate based on production and manufacturing timelines, but as with any new hardware product, it may shift.

Delay notifications: If our estimated ship date changes significantly, we will email you directly with an updated timeline. You will always have the option to keep your preorder as-is or request a full refund if you no longer wish to wait.

Order Processing

Once your order is ready to ship, we'll email you a shipping confirmation with tracking information so you can follow its progress.

Shipping Destinations

At this time, we ship within the United States only. We are not currently able to offer international shipping due to high overhead costs, but we're evaluating international markets for future availability. If you would like to see CleanTrek available in your country, please shoot an email over to john.mcshane@clean-trek.com so we can measure demand!

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address.

Order Tracking

Once your order ships, you'll receive an email with tracking information.

Shipping Address Changes

Since preorder items may not ship for several months, please make sure your shipping address is up to date. If you need to update your address after placing an order, contact us at support@clean-trek.com as soon as possible — we're happy to update it any time before your order ships, but we can't guarantee changes after an order has already shipped.

Lost, Damaged, or Missing Packages

If your package arrives damaged, or if tracking shows delivery but you haven't received your order, please contact us at support@clean-trek.com within 10 days of the delivery date so we can help resolve the issue.

Returns & Refunds

For information about returns, exchanges, and refunds, please see our Refund Policy.

Questions?

If you have any questions about shipping or your order, reach out to us at support@clean-trek.com. The business is very small (just me, John McShane) and it's very important to me that you get the best customer experience possible! Please be patient and know that I will always do my very best to make things right and fair, no matter your situation.