Warranty Policy

We stand behind everything we make. If something you bought from CleanTrek turns out to have a manufacturing defect, we've got you covered for one year from your purchase date.

What's covered

If your product has a defect in materials or workmanship within that first year, we'll repair it, replace it, or refund you, depending on your situation.

What's not covered

• Normal wear and tear
• Damage from misuse, accidents, or improper installation
• Damage from using the product outside its intended use or with incompatible gear
• Unauthorized modifications or repairs
• Cosmetic wear that doesn't affect how the product works
  

How to file a claim

Email us at support@cleantrek.com with your order number, what's going on, when you first noticed it, and a few photos of the issue. We aim to get back to you within a few business days.

As long as you reach out before the one-year mark, we'll honor your claim — even if it takes us a little longer than that to sort out the details.

A couple other notes

This warranty covers products purchased directly from CleanTrek or through an authorized retailer, and we may ask for proof of purchase to verify your order.

These warranty rights are in addition to any other rights you already have under the law where you live.

Warranties will be handled on a case-by-case basis, and we will do our very best to make things right!